Terms & Conditions

Your access to and use of this site is subject to the following terms and conditions and all applicable laws. By accessing and using this site, you accept the following terms and conditions, without limitation or qualification.

General Conditions

Service Disruption

RedHub reserves the right to limit or discontinue the functionality of the site. While we strive to be online continuously, we cannot exclude cases in which the webpage may be unavailable. In rare cases this may cause data loss.

RedHub cannot be held liable for cross-browser incompatibilities that cause checkout or payment failures. We recommend that you browse with Google Chrome, Safari or Firefox.

Intellectual property

RedHub retain all copyright and other rights to services, as well as listings, information, images, videos, and databases (the “Property Protection”). A modification, reproduction, publication, disclosure to third parties and/or exploitation of the protected property without the prior written consent is expressly prohibited by RedHub.

The Protection of Data

Please see our Privacy Policy for more information on the policy of protecting user data and privacy.

Termination/Cancellation of Orders

RedHub reserves the right to cancel or refuse to fulfil any order it suspects of being fraudulent. This includes but is not limited to instances of suspected stolen credit cards and abuse of referral programme incentives. On occasion, a Client Concierge may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank. RedHub may also refuse to refund you on the basis of transaction being suspected as fraudulent – you may then initiate a chargeback process from your bank if you wish to receive a refund.

Changes in General Conditions

RedHub reserves the right to revise these terms from time to time. If you disagree with the general terms we do not recommend use of our service. You will be required to accept the T’s & C’s every time you transact on our website.

We reserve the right to ban any individual uploader or website domain from using our services for any reason.

Orders

The RedHub website allows a person (“user”) to place electronic orders (“order”) for one or more products on offer as long as such products are available and not sold out.

A purchasing contract (“sale”) between the user and RedHub shall be complete only once a user has placed an order and the payment has been processed fully, meaning RedHub has received and accepted the payment.

Payment

If payment fails due to the account not existing, insufficient funds, the credit card number or other information being incorrect etc. the purchase will not be successful. The above is dependent on the product being available.

If you have any issues with payment, please contact us on (011) 028-9735.

Reservation

Products cannot be reserved by a user to be bought at a later time. Placing an item in your cart without processing the payment for the order will not lead to a successful order being placed nor the reservation of (an) item(s).

Availability

Please note that the stock of all items on offer is limited. RedHub will make all reasonable attempts to ensure that product sales are brought to an end when stock runs out.

If it happens that RedHub is unable to fulfil any order at the advertised price because stock is sold out or unavailable, RedHub will let you know and you’ll be entitled to a reimbursement for the rand value you have paid for such product.

Shipping

All products will ship to any major city in South Africa within 1 – 3 working days from the time the purchase amount cleared on the PayGate system. There is a flat rate shipping cost of R85 per order for any items, delivered to any major city in South Africa. Any orders above R500 receive free shipping from RedHub.

Returns & Refunds

RedHub offers a free exchange or return of any product purchased on the online store within 10 working days of delivery, given that the product is in an unused and original condition.

Competitions

From time to time, RedHub may run competitions through its website and other channels. The prizes offered as well as the competition requirements (for winning) may also change from time to time, and will be disclosed during the running of the competition.

RedHub cannot guarantee the quality or the fulfilment of the prizes by third parties. The winner of competitions will be decided by RedHub at its full discretion. RedHub staff and their family members are not allowed to participate and will not be considered for competition winners in these competitions and will not be eligible to win.